E-commerce

Virtual assistants for
E-commerce businesses

Streamline your operations and boost your growth

Running an e-commerce business comes with its own set of unique challenges, from managing customer inquiries and orders, to executing marketing campaigns.

Our expert virtual staff who specialize in key areas of e-commerce can help your business run efficiently.

How our virtual staff can help your E-commerce business

Here’s a list of the types of specialists we provide, and how they can assist your e-commerce business:

Customer service specialists
  • Provide 24/7 customer support via email, phone, or live chat.
  • Respond quickly to customer inquiries.
  • Support with order life cycle and shipping updates.
  • Provide friendly and professional customer service.
  • Track customer interactions and feedback to identify areas for improvement.
Social media specialists
  • Create and schedule engaging content for social media platforms.
  • Manage social media accounts, including Instagram, Facebook, and X.
  • Run targeted ads to drive traffic and sales.
  • Respond to social media customer inquiries and engage with followers.
  • Analyze social media metrics to track performance and adjust strategies.
SEO specialists
  • Conduct keyword research to optimize content and product listings.
  • Build high-quality backlinks to improve search engine rankings.
  • Optimize product descriptions, meta tags, and site content for SEO.
  • Enhance on-page SEO to improve visibility and drive organic traffic.
  • Monitor SEO performance and adjust strategies for better results.
Bookkeepers
  • Track and record sales, expenses, and profit margins.
  • Handle invoicing, receipts, and payment processing.
  • Provide daily, monthly and annual reports to help monitor business health.
  • Reconcile bank statements and accounts regularly.
  • Free up time by handling routine financial tasks and paperwork.
Operations & Inventory staff
  • Manage product data and track inventory.
  • Process orders quickly and efficiently to improve fulfillment times.
  • Update inventory systems to reflect real-time stock levels.
  • Coordinate with suppliers to ensure timely restocks.
  • Monitor and track product performance to optimize inventory management.
Web development professionals
  • Develop e-commerce websites and tools
  • Implement new features and integrations to enhance website functionality.
  • Maintain and update the website software to ensure it runs smoothly.
  • Troubleshoot and resolve any technical issues promptly.
  • Optimise the site for all devices to increase accessibility.

Yes, I am ready to hire a VA for my eCommerce business!

Why partner with us?

10+ Years of HR Experience

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We bring over a decade of HR expertise, having worked with major corporations like Goldman Sachs, LinkedIn and Monash University, as well as sole traders and small businesses.

Melbourne based team

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We are an Aussie owned business, based in Melbourne, with frequent visits to India. We’re only ever a phone call away, as well as available for face to face meetings.

Personalised hiring approach

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We take the time to understand each candidate’s unique story, skills, and aspirations, ensuring the best possible alignment with our clients. Our interconnected approach fosters lasting, meaningful matches that go beyond just filling roles.

Work Hours to Suit Your Business

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Our VAs are happy to work around your schedule, making it easy to collaborate no matter where you are located. We’ll make sure the hours fit your business needs.

Part-Time or Full-Time Options

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Whether you need support on a part-time or full-time basis, we provide flexible staffing solutions tailored to your business requirements.

Top-Notch
Service

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We pride ourselves on our exceptional customer service. We are always here to listen and help as we are genuinely invested in your success.

Ongoing
Support

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With regular checkins with you and your VAs, we ensure that we continue to support your needs as your business evolves.

People and Planet Focus

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We believe in fostering a positive, sustainable work environment for our team and making a difference in the world. Our commitment to care extends beyond business – our ongoing focus is the well-being of our people and the planet we share.

Yes, I am ready to hire a VA for my E-commerce business!