Travel & hospitality

Virtual staff for travel & hospitality businesses

Enhance guest experiences & streamline operations

Running a travel or hospitality business involves managing bookings, customer inquiries, marketing, and administrative tasks—all while ensuring top-notch service.

Our expert virtual staff can help you optimise operations, engage travelers, and grow your business efficiently.

How our virtual staff can support your travel & hospitality business

Here’s a list of specialists we provide and how they can assist your company:

Customer Service & Booking Specialists
  • Handle reservations, cancellations, and itinerary changes.
  • Assist travelers and guests with inquiries via phone, email, and chat.
  • Provide 24/7 customer support for seamless travel experiences.
  • Offer personalized recommendations based on customer preferences.
  • Ensure smooth communication between guests, hotels, and travel agencies.
Travel Consultants & Itinerary Planners
  • Plan and customise travel itineraries for individuals and groups.
  • Research and recommend destinations, accommodations, and activities.
  • Coordinate flights, hotels, transportation, and tours.
  • Provide visa assistance and travel documentation support.
  • Stay updated on travel restrictions, policies, and trends.
Hotel & Property Management Assistants
  • Manage online bookings and room availability across platforms.
  • Handle guest inquiries, special requests, and complaints.
  • Oversee housekeeping schedules and maintenance requests.
  • Assist with vendor coordination and supply management.
  • Maintain high service standards to enhance guest satisfaction.
Digital Marketing & Social Media Specialists
  • Promote travel packages, hotels, and services through online channels.
  • Manage social media accounts and engage with potential travelers.
  • Run targeted ads to boost bookings and brand visibility.
  • Create content showcasing destinations, experiences, and deals.
  • Track and analyse marketing performance to optimise strategies.
Event & Tour Coordinators
  • Organise corporate retreats, weddings, and special events.
  • Manage logistics, vendor contracts, and on-site coordination.
  • Plan guided tours and excursions for travelers.
  • Ensure seamless execution of travel and hospitality events.
  • Handle guest communications and satisfaction surveys.
Virtual Concierges & Guest Experience Specialists
  • Provide personalised recommendations for dining, entertainment, and activities.
  • Arrange transportation, sightseeing tours, and local experiences.
  • Assist with reservations, tickets, and VIP services.
  • Enhance guest experiences by offering tailored services.
  • Handle post-trip follow-ups and collect feedback for service improvement.
IT Specialists
  • Manage online booking systems and hotel management software.
  • Troubleshoot technical issues with travel platforms and apps.
  • Ensure website functionality, security, and user experience optimisation.
  • Implement automation for seamless reservation management.
  • Assist with data security and customer information protection.

Yes, I am ready to hire virtual staff for my travel & hospitality business!

Why partner with us?

10+ Years of HR Experience

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We bring over a decade of HR expertise, having worked with major corporations like Goldman Sachs, LinkedIn and Monash University, as well as sole traders and small businesses.

Melbourne based team

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We are an Aussie owned business, based in Melbourne, with frequent visits to India. We’re only ever a phone call away, as well as available for face to face meetings.

Personalised hiring approach

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We take the time to understand each candidate’s unique story, skills, and aspirations, ensuring the best possible alignment with our clients. Our interconnected approach fosters lasting, meaningful matches that go beyond just filling roles.

Work Hours to Suit Your Business

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Our VAs are happy to work around your schedule, making it easy to collaborate no matter where you are located. We’ll make sure the hours fit your business needs.

Part-Time or Full-Time Options

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Whether you need support on a part-time or full-time basis, we provide flexible staffing solutions tailored to your business requirements.

Top-Notch
Service

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We pride ourselves on our exceptional customer service. We are always here to listen and help as we are genuinely invested in your success.

Ongoing
Support

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With regular checkins with you and your VAs, we ensure that we continue to support your needs as your business evolves.

People and Planet Focus

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We believe in fostering a positive, sustainable work environment for our team and making a difference in the world. Our commitment to care extends beyond business – our ongoing focus is the well-being of our people and the planet we share.

Yes, I am ready to hire a VA for my travel & hospitality business!